Warranty Policy

The Reliability & Trust of Brand Wipro

Warranty Statement of Wipro Seating Solutions

At Wipro Seating Solutions, we are dedicated to our unwavering guarantee of the quality of our products and offerings to elevate your experience.

Our warranty provides coverage for all components, including casters, pneumatic cylinders, and all moving mechanisms. It acknowledges the evolving work environment and the necessity for products that can sustain long-term use.

WIPRO SEATING SOLUTIONS PROVIDES THE FOLLOWING WARRANTY FOR THE EXECUTION, COMPOSITION AND FUNCTIONING OF BELOW-MENTIONED CHAIR MODELS for 5 YEARS.

| Adapt | Aerosit | Alive | Always | Always Glo | Immerse | I’M Pro | Of-course | Spectra | On Air

WIPRO SEATING SOLUTIONS PROVIDES THE FOLLOWING WARRANTY FOR THE EXECUTION, COMPOSITION AND FUNCTIONING OF BELOW-MENTIONED CHAIR MODELS for 3 YEARS.

 | It’s Me |

This warranty applies to the products delivered in the respective country/state. Without prejudice to the legal warranties provided under national law, Wipro Seating Solutions (mentioned as Wipro Seatings hereafter) brand products are free from defects in materials or workmanship for a period of five (5) & three (3) years except as set forth below.

WIPRO SEATINGS WARRANTY TERMS

1. Warranty Coverage for 5 Years

Wipro Seatings offers a 5-year warranty against manufacturing defects and not for normal wear & tear from the date of delivery, as indicated on the label on the underside of the chair. The other staggered warranties applicable over 5 years for the various fixed and moving parts are as follows-

5 Years: Manufacturing defects on: Aluminium or Nylon Base | Mechanism | Seat | Back

3 Years: Manufacturing defects on: Gas Lift | Seat & Back Foam | PU or Nylon Castor

1 Year : Manufacturing defects on: Arm Rest | Arm Pad | Back & Seat Upholstery

2. Warranty Coverage for 3 Years

Wipro Seatings offers a 3-year warranty against manufacturing defects and not for normal wear & tear from the date of delivery, as indicated on the label on the underside of the chair. The other staggered warranties applicable over 5 years for the various fixed and moving parts are as follows-

3 Years: Manufacturing defects on: Aluminium or Nylon Base | Mechanism | Seat | Back

2 Years: Manufacturing defects on: Gas Lift | Seat & Back Foam | PU or Nylon Castor

1 Year : Manufacturing defects on: Arm Rest | Arm Pad | Back & Seat Upholstery

3.       Warranty Periods

The warranty periods are based on customary use, which is defined as 8 hours a day for 250 working days per annum. If there is shift operation or 24/7 use, the warranty period will be reduced accordingly.

The warranty is valid from the date of delivery, 8 hours of shift usage, to the original End User and is non- transferable. Wipro Seatings will repair or replace comparable products, at its option (for materials and components) any product, part or component which fails under normal use. End User means the final purchaser acquiring a product from Wipro Seatings or a Wipro Seatings Authorized Channel Partner for the purchaser’s own use and not for resale, remarketing or distribution. WIPRO shall provide the said repair services in select cities of India only.

4. Exclusions

The Wipro Seatings warranty does not cover:

a. Changes or damage resulting from use of the product for purposes other than its intended use, inappropriate treatment, or unusual environmental effects (such as extreme weather conditions, acid, moisture, etc.).

b. Normal wear and tear over the course of ownership.

c. Failure to apply, install, reconfigure, or maintain products according to standard instructions and guidelines.

d. Abuse, misuse, or accident (use of product in unsuitable environments or conditions).

e. Alteration or modification of the product not approved by WIPRO.

f.  The substitution of any unauthorized non-WIPRO components for use in the place of WIPRO components.

g. Damage caused at site pre or post installation due to site conditions.

h. Damage caused by maintenance or repair work undertaken by the customer or third parties.

i.  Damage related to modifications requested by the customer, or the use of materials supplied by the customer. Only statutory warranty will apply to such products.

j.  Damage due to any marking or staining of any surfaces due to contact with any external material or cleaning compounds or harsh chemicals or sharp objects.

k. Natural variation in shades of fabric or Vinyl materials, texture or presence of character marks, colour fastness due to aging or exposure to light

l.  Damage resulting from prolonged periods of non-use of the product

m. Damage due to Shifting of chair from one location where chairs were originally installed after a period of use, to another new location, where chairs will be used without the supervision of Wipro authorized Service Team.

n. Any damage or loss resulting from natural disasters or events classified under force majeure.

o. Products utilized for rental or leasing purposes.

p. Wipro reserves all the rights pertaining to change in design, manufacturing & discontinuation of the product.

5. Claim Procedure

In the event of a claim, please provide the following details:

•   Description of the damage or defect

•   Model name with model number

•   Copy of Original Invoice

Claims may be refused if this information is not provided. To expedite processing, include an image and/or a brief video along with the above details.

6. Warranty Continuation

The warranty duration remains unchanged and will not be extended or shortened because of any warranty service.

Warranty covers specifically:

Pursuant to this limited warranty, if a product fails under ordinary use because of a defect in materials or workmanship, Wipro reserves the right to (I) repair (II) replace in full or part as per the sole discretion of WIPRO within the reasonable timeframe.

A product “defect” means an inadequacy in the materials or workmanship of the product that (I) existed at the time when you received the product (II) causes a failure of the product to perform under ordinary use in accordance with the materials and documentation accompanying the product.

An “ordinary use” means use of the product (I) in conformance with all applicable local, state laws, codes and regulations (II) in accordance with manufacturer recommendations and/or instructions in the materials and documentation accompanying the product (III) Stands for usage of product on single shift (40 hours a week).

A “Wipro Authorized Dealer” means the dealer that (I) is legally permitted to conduct business in the jurisdiction where the product is sold (II) is duly authorized by Wipro to sell the product, and (III) sells the product new in its original packaging.